Jen Ollis Luxury Travel, LLC Terms of Service

Jen Ollis Luxury Travel is excited to help you with your travel. The following terms of service (the “Agreement”) describe what you can expect from us. The terms “we,” “us,” and “our” refer to Jen Ollis Luxury Travel, and the term “you” refers to the individual who signs this agreement.

I understand that Jen Ollis Luxury Travel is not the source or Supplier of the travel services I have requested and acts solely as an agent for the actual suppliers of such services. I understand that the suppliers whose names appear in the information I was given are responsible for providing the travel services I purchased. I consent to and request the use of those suppliers and agree not to hold Jen Ollis Luxury Travel responsible should any of these suppliers:

  • Fail to provide the travel services purchased.
  • Fail to comply with any applicable law.
  • Engage in any negligent act or omission that causes me any injury, damage, delay, or inconvenience.

I accept that Jen Ollis Luxury Travel is not responsible for, and I will not attempt to hold it liable for, any injury, damage, or loss I may suffer due to any conditions, actions, or omissions beyond its reasonable control.

Acceptance of Supplier Terms and Conditions

I confirm that I have been provided with and have reviewed the Terms and Conditions outlined by individual travel suppliers for my trip before authorizing a deposit and accept them upon making the deposit. I understand and acknowledge that Jen Ollis Luxury Travel has no control over the policies of its associated suppliers. In addition to applicable law, supplier policy will govern any cancellations, rebookings, and refunds related to these travel arrangements.

Travel Document Review

I acknowledge that it is my duty and responsibility to review travel documents for accuracy upon receipt and to contact Jen Ollis Luxury Travel immediately if I find any inaccuracies. Jen Ollis Luxury Travel will contact suppliers immediately to communicate these issues and facilitate steps to correct them. I understand that changes to any aspect of my travel arrangements may result in additional fees for corrections, so it’s my responsibility to review the documents promptly.

Identification

I understand that the Transportation Security Administration (TSA) requires me to carry a government-issued identification card to board a flight. I know that the name, date of birth, and gender on the identification card must match the same data listed on my airline ticket and in my booking records. I acknowledge that failing to comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint, which could cause me to miss my flight. 

I acknowledge that for travel starting in May 2025 and after, I must present a form of identification that complies with the Federal Real ID Act. For further information and to verify compliance, see www.dhs.gov/real-id.

Foreign Entry Rules

I assume full responsibility for checking and verifying all passport, visa, or other entry requirements for my destination and connecting points, as well as all conditions regarding health, safety, security, political stability, labor, and civil unrest at these destinations.  Each foreign country holds different views of past criminal offenses. Travelers with a current or past offense are responsible for contacting each country they travel to directly for entry and exit requirements. Travelers with DWI, DUI, and Domestic Violence records (even outside of conviction) should check whether current rules exclude admission to foreign destinations. Jen Ollis Luxury Travel feels that making such an inquiry is an invasion of privacy, and these requirements remain the traveler’s responsibility. For further information and to verify compliance, visit the U.S. State Department website at travel.state.gov.

Risks of Travel

I understand and acknowledge that traveling to many parts of the world may involve risks to my health and safety, including but not limited to disease, crime, terrorism, and warfare. Because each traveler’s risk tolerance is different, I acknowledge that Jen Ollis Luxury Travel is not in a position to advise me on whether I should travel to a particular place at a specific time. I accept responsibility for consulting objective, third-party travel information sources, such as those maintained by the U.S. Department of State (travel.state.gov), to help me make an informed decision.  

Third-Party Disclaimer

I understand and acknowledge that Jen Ollis Luxury Travel acts only as an agent for me, the client, in acquiring transportation, hotel accommodations, sightseeing, and other privileges or services for the client’s benefit and on the express condition that Jen Ollis Luxury Travel shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether because of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in addition to that.

 Pandemic

I request that Jen Ollis Luxury Travel book travel arrangements on my behalf, and I acknowledge and fully understand that these travel arrangements may be interrupted or canceled by the associated travel supplier, a government entity, or another third party outside of Jen Ollis Luxury Travel’s control for reasons that are unforeseeable at this time. I also understand and acknowledge that travel involves risks to health and safety, including but not limited to injury, illness, disease, epidemics, and pandemics. I understand and agree that I assume all such risks associated with travel, whether specified herein. I understand and acknowledge that Jen Ollis Luxury Travel has no control over the related Supplier’s policies.

Credit Cards

I understand that using a credit card allows me to exercise my rights under the Fair Credit Billing Act if I don’t receive the services I purchased.  I know that the role of Jen Ollis Luxury Travel is to facilitate the sale, collect funds on your behalf, and remit those funds directly to the Suppliers. If the Suppliers do not provide the services, my only recourse would be against the Suppliers, and I agree not to initiate a chargeback against Jen Ollis Luxury Travel. 

Vaccinations

The country I’m traveling to may require proof of vaccinations. Without proper vaccination records, I may be denied entry into the country. I will visit http://wwwnc.cdc.gov/travel/ to find information on health notices and recommended or required vaccinations for the countries I’ll be visiting.

Flying with Hazardous Materials

Don’t forget to leave your hazardous materials at home and obey the following:

  • Federal law forbids the carriage of hazardous materials and prohibited items aboard aircraft in your luggage or on your person. A violation can result in five years of imprisonment and penalties of $250,000 or more (49 USC 5124). 
  • Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials – for example, paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. 
  • Please note: Spare batteries and fuel cells are prohibited in checked baggage. If your carry-on bag contains these items and is gate-checked, spare batteries and fuel cells must be removed and carried into the cabin. 
  • There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information, contact your airline representative.

View What Can I Bring? on the TSA Website Here

Minors

If I am traveling with a child who is not my own (step-parents fall into this category) or as one parent without the other parent, I understand that foreign border officials may require notarized custody documents or written consent from the other parent or both parents. While the requirements may vary by country, I will check the Embassy and Consulates for your destination(s) to obtain official document requirements: https://travel.state.gov/content/travel/en/us-visas/visa-information-resources/list-of-posts.html

Fees and Price Drops

If a Supplier drops the price of a trip after booking, I understand that Jen Ollis Luxury Travel will try to assist me with rebooking or applying the discount if the Supplier allows it. A fee may apply. I understand that there is no guarantee of any refunds or successful rebooking. I understand that discounted fares typically come with restrictions, and changes to any aspect of your travel arrangements may result in additional payment.

Price Increases

I understand that travel arrangements involving airline and cruise components are subject to the Supplier’s supplemental price increases that may be imposed by the Supplier and/or the government, even after I have completed my purchase. I consent to any such price increases and authorize my credit or debit card to be used for them. Suppliers have their own contracts that cover cancellation penalties and other terms and conditions, and I may be bound by these contracts, even if I don’t receive notice of their terms.

Insurance

I also understand and acknowledge that purchasing travel insurance is highly recommended, and the coverage for such circumstances depends on the policy I buy. I understand that neither Jen Ollis Luxury Travel nor its agents are licensed insurance brokers and cannot speak to coverage terms.  I understand that I can purchase insurance at my discretion from:

  • My personal or other third-party insurance provider
  • Jen Ollis Luxury Travel’s partnership with third-party providers, Travel Insurance Master (https://travelinsurancemaster.com/a?b51daa0b-056c-42ab-a13f-4d26153b1d02), which has licensed agents that can speak to coverage details, suppliers through which I book travel at an additional cost using that travel supplier’s negotiated plan and coverage policies.

Should I choose to obtain coverage, the travel insurance policy I purchased to cover these travel arrangements will determine any financial loss coverage resulting from these circumstances.  I am responsible for making my own separate arrangements for travel, medical, and any other provisions in the event of an emergency while I am traveling.

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Privacy

I understand the situations outlined below by Jen Ollis Luxury Travel regarding sharing my personal information and consent to use my data while planning my trip.  

Travel Suppliers

I understand that my personal information will be shared as necessary with airlines, cruise lines, hotels, car rental companies, and other service providers for whom you have requested our assistance. 

Email Communications

I understand that I may receive occasional promotional emails from Jen Ollis Luxury Travel. I retain the right to unsubscribe from commercial email communications by clicking the “unsubscribe” link at the bottom of any marketing emails. However, I understand that Jen Ollis Luxury Travel​ reserves the right to send transactional emails, such as customer service communications, concerning purchased products or services.

Transfer of Assets

I understand that Jen Ollis Luxury Travel​ never sells or leases personal information and does not provide a list of clients to third parties. However, if another entity acquires us or all (or substantially all) of our assets, the information we have about you will be transferred to and used by this contracting entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and, as such, may be sold or transferred to third parties.

Other Sharing

I understand that to protect and defend Jen Ollis Luxury Travel, my information may be shared or may be required to be shared.

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Claims Deadline and Exclusive Jurisdiction

I agree to present any claims against us within 30 days after my trip ends and to file suit within one year of the incident. I acknowledge that this expressly limits the applicable statute of limitations to one year.  I agree that the courts in Knox County, Tennessee, will be the exclusive jurisdiction for all claims brought by you or me, and I hereby submit to the personal jurisdiction of those courts.

By accepting these terms of service, I agree to hold Jen Ollis Luxury Travel harmless and release it from all liability for any damages, including, without limitation, monetary losses, damage to person or property, illness/disease, delays, negligence, or inconvenience, that I may incur as a result of the circumstances described herein.

 

Jen Ollis Luxury Travel is an Independent Affiliate of Rogue Travel Collective, LLC., registered with the State of Florida as a Seller of Travel Registration No. ST42982.