Frequently Asked Questions
Do your services cost anything?
No, and yes – depending on your trip. Many clients do not have a service fee when their trip is focused around a single industry partner (Disney, Windstar, Tauck, Sandals Resorts, etc.) or a few of these paired together (Disneyland visit paired with Disney’s Aulani Resort & Spa).
Fully custom packages hand-crafted by me that require more research and trip handling may incur a service fee, which is determined before the project begins, with no surprise fees later. Please refer to the Services page for more information or to schedule a consultation.
Do I still get to make decisions regarding my trip?
Absolutely, you are not giving up control of your trip when working with me, and you ultimately make all the decisions! It helps to think of me as a personal assistant for your travels who:
- researches for you (or with you!)
- presents the best options based on your personality and trip goals
- troubleshoots anticipated issues and unexpected issues
- manages the tasks of reservations and
- communications with suppliers
- maintains a watchful eye on your trip and destination
- and more…
Some clients entrust me with making 100% of their travel decisions and simply want notifications of terms and conditions for approval, payment deadlines, and official document tasks requiring personal attention. These clients stay in the loop of particulars via email updates until receiving a pre-trip briefing with all documents and itinerary in the palm of their hands through the My Trip app – and off they go! This planning level is usually for repeat clients who I know well enough to craft a trip that I know they will enjoy. Some clients don’t want to be overwhelmed with the choices and want to show up to what they know will be a great experience and aren’t particular about the minutiae of their daily itineraries – they are game for everything! An extensive conversation before planning begins is critical for this type of traveler.
Some clients come to me with what they want already outlined and decided. Still, they want the benefit of partnering with an industry professional to have one point of contact and no 800#s, handle the bookings, and manage deadlines. Likewise, there are cases where working with a travel advisor has perks that cannot be attained by the general public or travel suppliers that don’t work directly with travelers.
I have some clients who love the research, making micro decisions, and talking to someone just as excited about their trip as they are – they are very engaged with their trip planning. These clients benefit from passing the tasks of securing reservations, watching for availability, and building the itinerary to follow in their Trip Plans app.
Who do you work with?
I work mainly with busy families with one or more professionals who are experts in their field and love the benefit of handing off the work of planning a trip but driving the decision-making.
Many stay very active with their families and children – who can have very busy schedules from an early age – and remain very active in their communities. They want the luxury of planning great vacations for their loved ones with all the excitement of planning without the work of it detracting from their time together at home or while working.
As a busy professional myself, I partner with as many professionals in other facets of my life (financial, interior design, hair, accounting, etc.) as possible, who use their expertise to handle aspects of my professional and personal business, alleviating stress and work for me!
Can I cancel my trip?
Yes, but you are still held to the terms and conditions of the individual travel supplier(s) under which your trip components are booked. I provide advising, itinerary planning, and booking management services to travelers using travel industry suppliers who provide the travel services. All terms and conditions are presented to you before you are committed to them with a deposit. Every traveler has the responsibility of taking the time to read and understand these terms, and I am here to clarify any questions or concerns you may have and find the best travel option to suit you.